Editable HTML Template

No-Cool Diagnostic Intake Script

Qualify no-cool calls quickly and dispatch the right technician first time.

Caller Qualification

Question	Response
When did cooling stop?
Thermostat setting and current temp?
Breaker tripped recently?
Any ice on lines/coils?
Any unusual sounds/smells?

Urgency

Best Time Window

Gate/Access Code

Pets / Entry Notes

ROI: Better intake improves first-visit fix probability and protects technician utilization.